Privacy Policy

VyLink (Pty) Ltd is a South African software engineering and technology company. We are the responsible party for the personal information collected through this website and our products and services.

For privacy-related enquiries, contact our Information Officer at: info@vylink.co.za

We collect personal information in the following ways:

Information you provide directly

• Name, email address, and phone number submitted via our contact form
• Company or organisation name
• The content of messages you send to us

Information collected automatically

• Basic server logs including IP address and browser type (for security purposes)
• Pages visited and time spent on the site (if analytics are enabled)

We do not collect sensitive personal information (as defined under POPIA) through this website. We do not use cookies for advertising or tracking purposes.

We process your personal information only for the following purposes:

• Responding to enquiries and demo requests submitted via our contact form
• Providing and improving our products and services
• Communicating with you about services you have requested or expressed interest in
• Complying with legal obligations
• Protecting the security and integrity of our systems

We will not use your personal information for purposes incompatible with those stated above without obtaining your consent first.

We process your personal information on the following grounds:

• Consent — when you submit our contact form, you consent to us processing your information to respond to your enquiry
• Legitimate interest — to maintain the security of our systems and improve our services
• Legal obligation — where we are required by law to process or retain information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or communicating with you, subject to appropriate data processing agreements
• Where required by law, regulation, or legal process
• To protect the rights, property, or safety of VyLink, our clients, or others

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for a period of 12 months unless an ongoing relationship is established.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our systems are hosted on Microsoft Azure with enterprise-grade security controls.

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

As a data subject under POPIA, you have the right to:

• Be informed about the processing of your personal information
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@vylink.co.za. We will respond within a reasonable period and no later than required by applicable law.

You may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg.

Our website may contain links to third-party websites, including LinkedIn. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: